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Shipping & Refund Policy

Last updated: 9 November 2026

This policy applies to orders placed with Evavel Private Limited under the Ecarrd™ brand.

1. Production and shipping

• Production starts after you approve the design proof and payment is received.
• Orders are usually dispatched within 3–7 working days of approval, depending on the product and quantity.
• Delivery time depends on your location and the courier. Tracking details are shared once dispatched.
• Digital cards and profiles are delivered online, usually within 1–2 working days.

2. Cancellations

You can cancel before you approve the design proof for a full refund. Once production has started, orders are custom-made and cannot be cancelled.

3. Returns and replacements

Because every product is personalised, we do not accept returns for change of mind. We will replace or refund if:

• the product arrives damaged or defective,
• the NFC chip does not work on a compatible phone, or
• the printed product differs from the approved proof due to our error.

Report the issue within 7 days of delivery to Contact page with photos and your order details.

4. Refunds

Approved refunds are made to the original payment method within 7–10 working days.